Returns & refunds
How returns work at Vitasun — eligibility, steps and refund timing. Replace with your final Norwegian policy text.
Eligibility
Summarise what can be returned, any time limits, and product conditions (unopened, etc.). Link to the legal cancellation/return policy where required.
Return process
1. Contact us
Send your order number and reason for return.
2. Return the order
Follow the return instructions we send you.
3. Refund
Once received and checked, we process your refund.
Refund timing
Explain how long refunds typically take after we receive the return, and that bank timing can vary.
Exceptions
Note any non-returnable items or special cases. Keep this calm and factual.
Returns FAQ
Returns
Update with your final return window and conditions.
Update with your final return shipping rules.
Start a return
Contact us with your order number and we will guide you through the next steps.